GC
GODFREY C
1 reviews | Active since Nov 2023
20 Nov 2023, 19:33
Vumatel **** Service
Informed them a whole month in advance of my relocation. They confirmed fibre was available once payment was made the new address would be serviced and the account adapted accordingly.
Only to find out they can't install a second line and other service providers are barred from using Vumatels infrastructure.
Then a nightmare with my refund... Unbelievable how you must wait 14 days for a simple refund when the offered service is unavailable.
I still haven't received a refund after almost a month now.
Helpful (0)
Replies (7)0
Replies (7)
Vumatel's replyOfficial
21 Nov 2023, 09:49Good day Godfrey
Please contact your ISP for any assistance with billing and refund inquiry. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and refund inquiry. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries
Kind Regards
The Vuma Team
Vumatel's reply21 Nov 2023, 09:49
Official
Good day Godfrey
Please contact your ISP for any assistance with billing and refund inquiry. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and refund inquiry. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries
Kind Regards
The Vuma Team
GC
GODFREY C's updateReviewer Update
21 Nov 2023, 09:56*Zandile B.*: You will then pay Vumatel directly and not to us. Should you need anything, please let us know and we will contact Vumatel. Please note that it takes 14 working days from when Vumatel approves the credit.
The above is the response more or less for the last three weeks.
Webafrica says Vumatel then Vumatel says Webafrica....
Who does what kanti apha?
The above is the response more or less for the last three weeks.
Webafrica says Vumatel then Vumatel says Webafrica....
Who does what kanti apha?
GC
GODFREY C's update21 Nov 2023, 09:56
Reviewer Update
*Zandile B.*: You will then pay Vumatel directly and not to us. Should you need anything, please let us know and we will contact Vumatel. Please note that it takes 14 working days from when Vumatel approves the credit.
The above is the response more or less for the last three weeks.
Webafrica says Vumatel then Vumatel says Webafrica....
Who does what kanti apha?
The above is the response more or less for the last three weeks.
Webafrica says Vumatel then Vumatel says Webafrica....
Who does what kanti apha?
Vumatel's replyOfficial
21 Nov 2023, 10:39Good day Godfrey
Please note that we have enquired with our billing team to advise if there was a refund request received on their end. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have enquired with our billing team to advise if there was a refund request received on their end. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply21 Nov 2023, 10:39
Official
Good day Godfrey
Please note that we have enquired with our billing team to advise if there was a refund request received on their end. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have enquired with our billing team to advise if there was a refund request received on their end. We will revert once feedback is received.
Kind Regards
The Vuma Team
GC
GODFREY C's updateReviewer Update
21 Nov 2023, 14:59Your reply is strangely fami****... Oh No! That is what I have been informed the whole of three weeks.
And this exchange clearly seems to be proving my point and at the very least your service level with regards to customer care and or service .
And this exchange clearly seems to be proving my point and at the very least your service level with regards to customer care and or service .
GC
GODFREY C's update21 Nov 2023, 14:59
Reviewer Update
Your reply is strangely fami****... Oh No! That is what I have been informed the whole of three weeks.
And this exchange clearly seems to be proving my point and at the very least your service level with regards to customer care and or service .
And this exchange clearly seems to be proving my point and at the very least your service level with regards to customer care and or service .
GC
GODFREY C's updateReviewer Update
22 Nov 2023, 21:16@Vumatel another day idly gone by with no positve results or even communication. Pathetic service really.
GC
GODFREY C's update22 Nov 2023, 21:16
Reviewer Update
@Vumatel another day idly gone by with no positve results or even communication. Pathetic service really.
GC
GODFREY C's updateReviewer Update
23 Nov 2023, 13:37*Yolanda K.*: Thank you for that, upon checking, we are still waiting on Payfasts response. This request has been sent of on our end. I see that a agent has even called to confirm it has been submitted on our end.
Can I please get some clarity on the above.
This was sent TODAY after I once again enquired.
Can I please get some clarity on the above.
This was sent TODAY after I once again enquired.
GC
GODFREY C's update23 Nov 2023, 13:37
Reviewer Update
*Yolanda K.*: Thank you for that, upon checking, we are still waiting on Payfasts response. This request has been sent of on our end. I see that a agent has even called to confirm it has been submitted on our end.
Can I please get some clarity on the above.
This was sent TODAY after I once again enquired.
Can I please get some clarity on the above.
This was sent TODAY after I once again enquired.
GC
GODFREY C's updateReviewer Update
23 Nov 2023, 13:38Why is this process taking so long?
GC
GODFREY C's update23 Nov 2023, 13:38
Reviewer Update
Why is this process taking so long?