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GN
Gerhardt N

1 reviews | Active since Sept 2021

03 Aug 2023, 12:29

Vumatel service

I have been offline on fiber for 3 days now. Matter have been reported through WIRUlink and Vumatel is not responding

0
Replies (6)
Vumatel
Vumatel's reply03 Aug 2023, 15:34
Official
Good day Gerhardt

Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.

Kind Regards
The Vuma Team
GN
Gerhardt N's update03 Aug 2023, 15:51
Reviewer Update
Still no internet access after system was rebooted.
GN
Gerhardt N's update04 Aug 2023, 07:47
Reviewer Update
Day 4 and still no internet. Please advice
Vumatel
Vumatel's reply04 Aug 2023, 09:45
Official
Good day Gerhardt 

Should your fibre connection still be down, please power cycle your Vuma and/or ISP device.  If still not restored, please log a fault to your ISP for further assistance. 

Kind Regards
The Vuma Team
GN
Gerhardt N's update04 Aug 2023, 11:33
Reviewer Update
Hi, just spoke to WIRUlink, the internet is still off. System have been plugged out and back on again. Still no response. Please sort this out. How can you not resolve a problem in 4 days. It is weekend and then nothing will happen.
GN
Gerhardt N's update04 Aug 2023, 15:22
Reviewer Update
Issue has been resolved. Internet is on.