1 reviews | Active since Aug 2009
Vumatel Scheduled Maintenance Ignores Customer Requirements
Today I received an SMS from Vumatel telling me that they will do scheduled maintenance in our area (Jukskei Park) next week 17-19 March. In the SMS they apologise for any inconvenience this may cause. I work from home and having three days taken out of my calendar with disrupted connectivity is the last thing I need now. Both on Wednesday and Thursday next week I HAVE to attend online sessions the scheduling which I do not control. Vumatel is not saying whether the line will be out for three days, three mintues, or whatever, and I must accept this? When I go to Vumatel's website and click on the contact us tab, they don't have a number on which I can contact them for more information. They give me MWEB's number. When I speak with MWEB, they say I must contact Vumatel! When I say to MWEB that Vumatel must schedule maintenace over weekends to increase customer sensitivity, MWEB tells me Vumatel don't have engineers that work over weekends!
Thanks for making contact with us.
Vumatel tries, by all means, to make these scheduled changes as painless as possible however these scheduled changes are very essential because they are done to keep the network in top form. We understand that a lot of people rely on the internet for work, school, and entertainment that is why we communicate these changes days in advance so that one can make alternative arrangements during these affected times. The Jukskei Park change might be scheduled for three days but you will only be affected for a day. Should you have any more queries your ISP has been provided with info to able to serve you as their client.
Kind regards
The Vuma Team
Thanks for making contact with us.
Vumatel tries, by all means, to make these scheduled changes as painless as possible however these scheduled changes are very essential because they are done to keep the network in top form. We understand that a lot of people rely on the internet for work, school, and entertainment that is why we communicate these changes days in advance so that one can make alternative arrangements during these affected times. The Jukskei Park change might be scheduled for three days but you will only be affected for a day. Should you have any more queries your ISP has been provided with info to able to serve you as their client.
Kind regards
The Vuma Team