AV
Aniello V

1 reviews | Active since Feb 2021

12 Feb 2021, 22:09

Vumatel ****

November I got vumatel installed after I saw a special of R500 per month unlimited and then only pay after 3 months. I got an invoice for R700 plus after the first month. When I went to telkom I was told that vumatel did not give me that package I wanted because of coverage or something. After that I did not receive any statement or any deduction on my bank. Now all of a sudden I get a statement for almost R3000!! Vumatel is selling one thing and then give you something totally different. No one phoned me to tell me that I do not qualify for the advertised package. If that was the case, I wouldn't have taken the package at the time. Vumatel/telkom is messing with my credit score and my budget. I would advise anyone to be careful when applying for a vumatel contract. Vusi was the person that assisted me and I have all the correspondence between us.

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Replies (1)
Vumatel
Vumatel's reply15 Feb 2021, 14:37
Official
Good day  Aniello

Thank you for being in contact with us. We tried calling you but the phone rang unanswered. Kindly note that we do not have access to your Billing profile. Please contact your ISP for further assistance with the above bill dispute.

Regards
The Vuma team