Vumatel Saga (continued) Worst Service EVER.

Dear Vumatel , I have had my fair share of experiences of bad service, but you have topped all of the other service providers. I first placed an order with you on 26 February and you never followed up on this. On 12 March I tried again and was promised that the installation would be completed within two weeks. Two weeks later (around 28 March) I received a phone call and was told that it could take a further two weeks and possibly longer (at that point we were already 4 weeks into this saga). While I was out of SA I received an e-mail saying that the installation had been completed, which is impossible due to the fact that (1) I am the only person living in that apartment, (2) I wasn’t even in SA at that point, and (3) no one else has a key to my apartment. Also - how is an installation completed if you don’t even talk to the customer physically or even over the phone? Since returning to SA on 10 April I have phoned you about 15 times, each time having to talk to a new consultant, getting a new reference number, and waiting roughly 8 minutes on the phone for a new consultant to get the story (more or less) straight. Most of the time they didn’t take the previous reference number to speed things up. Furthermore, I spoke to a *person* (I have the name and will give it) over the phone on 12 April and she promised me that the installation would be completed by the end of last week (18 April). She also said that I could talk to her again if I have further issues. Each time I want to talk to her, there is an excuse as to why I can’t. And furthermore, when I ask to speak to a manager, the manager is not available. Yesterday I spoke to two of your consultants and they promised me that the case had been escalated and I would receive feedback by today. I am still waiting. Vumatel responded to me on FB messenger (and deleted the rest of my comments on their FB page). But it wasn't through this that I finally got real feedback, but rather through a further 7 or 8 phone calls I made yesterday. (1) I asked to speak to a manager multiple times, and the consultants did not want to put me through to a manager, and three times the phone was put down in my ear (and I was actually still trying to be friendly). (2) The final person that I spoke to literally yelled at me (and this is when I started raising my voice) - I cannot understand how a client can be denied access to a manager. (3) I spoke in quite a firm voice, and (after my airtime ran out and the phone disconnected) the manager phoned me back. Apparently the issue had been mine all along. Because I am SUPPOSED to SOMEHOW know that the order for the installation has to be logged for a DIFFERENT ADDRESS than my ACTUAL ADDRESS (different - a completely different house number in the street that I live in). How much sense does this make? How was I, as the client, supposed to know this? The manager that I spoke to yesterday never apologised, never admitted that his people have been horrible in this whole process. He simply said that the mistake wasn't with them. Isn't it their (Vumatel's) job to see that the address corresponds with their "grid" (or whatever it is called)? No one else can have access to that information, except them. Apparently, now, my installation will be done on Monday (should I believe this? It was scheduled once before - and they never pitched). Vumatel, this remains some of the worst service ever. No respect for your clients. No respect for their time or resources (hundreds of rands spent on phone calls). No respect for anyone.