Hellopeter
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GW
Graeme W

1 reviews | Active since Jun 2018

23 Oct 2020, 19:59

Vumatel / SADV merge a nightmare. Vumatel the poorest FNO in Johannesburg

Since the merge of SADV and Vumatel in the Alberton area, the network performance has gone backwards the last month. For the past 4 nights, every evening from 7pm onwards I have a 3rd of my bandwidth and high packets loss, which makes all streaming buffer and online gaming impossible. I have logged tickets every night with MY ISP, but Vumatel does not even communicate the maintenance towards their own ISP customers. This has been affecting all community members in the Alberton Area.

The operational performance of Vumatel is poor, lacking any clear ownership or care towards its client base. And we don't have any other options thanks to this FNO monopolizing the area.

You cannot even complain directly to Vumatel as they hide behind the ISP, expecting them to take the brunt of the frustration from customers.

0
Replies (4)
Vumatel
Vumatel's reply26 Oct 2020, 08:55
Official
Good morning Graeme 

We trust that you are well. 

We have received your email and will follow up on it. 

Kind Regards 
The Vuma Team 
GW
Graeme W's update26 Oct 2020, 10:30
Reviewer Update
Dear Vumatel

The issue has been resolved by Sunday evening (Oct 25), I have positive feedback from users in the Alberton community. I discovered that I can use ***. I was unable to resolve this issue directly through my ISP, even though they stated they were escalating to Vumatel. But by including my ISP, SADV and Vumatel, the issue was finally resolved. Thank you kindly for responding to my HelloPeter review and email, it proves that you do care.
GW
Graeme W's update26 Oct 2020, 10:31
Reviewer Update
Sorry, I was not able to resolve the issue directly with my ISP.
Vumatel
Vumatel's reply26 Oct 2020, 10:46
Official
Morning Graeme 

Thank you very much for the feedback. We are glad that the issue has been resolved. 

Regards 
The Vuma Team