TE
Tobie E

1 reviews | Active since Feb 2021

11 Feb 2021, 13:36

VumaTel - SADV Lack of Service Delivery (Chapter 2).

After SADV (Vumatel) has confirmed the line is configured and the router arrived I had to come down from a high again. The line was never configured. Once again n new ticket is logged to configure the line - I don't see it as a new line configuration ticket - I see it as a line problem that must be fixed post-hast. waiting a month and the line is still not configured is very, very, very BAD SERVICE.

Their customers are the last thing on their minds and delivering a service is low down on the list - if I could I will switch to another service provider this is not service it is something else.

Disgusted Tobie

0
Replies (2)
Vumatel
Vumatel's reply12 Feb 2021, 11:42
Official
Good day Tobie

Thanks for taking my call earlier.
Kindly respond to the email that I have sent you with your address and your ISP.

Kind regards
The Vuma Team
TE
Tobie E's update12 Feb 2021, 11:50
Reviewer Update
my address

177a bush ave
noordheuwel

isp

coolideas - there order number 608856