Vumatel SADV are internet ****mers

I am writing to express my deep frustration and disappointment regarding the fibre installation at my premises, which was completed over a week ago and has not worked from day one.

Despite several attempts to resolve the issue, I am now being told that a refund is “not possible” and that I must wait up to six months for the service to potentially start working. This is completely unacceptable.

I signed up for a functioning internet service—not a promise that might materialize half a year from now. The installation has failed to deliver any usable connectivity, and yet I am being denied a refund for a service that has never worked.

Let me be clear: this is not just poor service; it borders on *****ulent behavior. You are holding my money for a service that was never rendered. If this is not resolved immediately with a working connection or a full refund, I will have no choice but to escalate this further. I expect a prompt and serious response from your team. This matter has already consumed far too much of my time and patience.