Vumatel's horrible service or lack of.

<p>I Stay in Auckland Park in an apartment complex called The Yard. From the end of March towards the beginning of April, the Vumatel marketing team was marketing their "fibre internet" to residents in the complex and I happened to be one of the residents that signed up, as I was planning on installing an ADSL internet line in my apartment, but the Vumatel People convinced me otherwise and I ended up signing up with them. </p> <p> </p> <p>As im writing this complaint, it's been 3 months since we have signed up for this Internet package, I had to sign an internet contract deal with Cell C which they urged me to sign up for and it is still on hold because of Vumatel's horrible service. I called the Vumatel offices multiple times and I was always told that the installation into my apartment will occur between a 10-14 day waiting period. I have gone through so many of these waiting periods I have even lost count. I have sent multiple emails to Vumatel but the only replies I receive is when they're asking for my unit number. No information as to what's the delay, no apology, no information on when our fibre will be installed into our units, nothing. </p> <p> </p> <p>I tried to to be patient and understanding, but it's hard to do that when people are making you a fool, when they were the ones who approached you in the first place. </p> <p>3 weeks ago another representative of Vumatel knocked on our door to get us to sign up for the fibre deal. I was so irritated because I have spent so much time and money communicating with these people just to do a measly set up. I filled in their form AGAIN, and was told the installation teams will be here within the next 10 days. It's been way more than 10 days, and quite frankly I'm very unimpressed and demotivated by Vumatel and their horrible service that is based on lies and deception. Especially because when they do decide to come, they will expect their R2700.00 installation fee. </p>