MJ
Marion J
1 reviews | Active since Jul 2011
02 May 2019, 08:01
Vumatel refuses to fix their installtion mess
Vumatel refuse to fix the line that their technicians left lying on my driveway. The call I received was that when the installation was done I should have complained about it. I DID and of course nothing was done. Vumatel have not bothered to go back into their records history to confirm and STILL refuse to fix the mess they have left. The initial installation was done with an open line lying on my driveway and at my gate which is the spot that has broken twice.
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Vumatel's replyOfficial
02 May 2019, 12:06Good day Marion
We have not refused to fix your fibre line, in fact we have fixed the line on two occasions. We have also responded to your previous reviews with our recommendations. Kindly note that we will arrange for a technician once we have received a proof of payment for the reinstallation.
Kind regards
The Vuma Team
We have not refused to fix your fibre line, in fact we have fixed the line on two occasions. We have also responded to your previous reviews with our recommendations. Kindly note that we will arrange for a technician once we have received a proof of payment for the reinstallation.
Kind regards
The Vuma Team
Vumatel's reply02 May 2019, 12:06
Official
Good day Marion
We have not refused to fix your fibre line, in fact we have fixed the line on two occasions. We have also responded to your previous reviews with our recommendations. Kindly note that we will arrange for a technician once we have received a proof of payment for the reinstallation.
Kind regards
The Vuma Team
We have not refused to fix your fibre line, in fact we have fixed the line on two occasions. We have also responded to your previous reviews with our recommendations. Kindly note that we will arrange for a technician once we have received a proof of payment for the reinstallation.
Kind regards
The Vuma Team