VUMATEL REFUND FROM ACCOUNTS TEAM REQUEST SINCE APRIL 2024 COMPLAINT

I am extremely disappointed with Vuma's service. I paid my Wi-Fi in March 2024 and I was connected the entire month due to their network/connectivity issues. I have reported the incidence in April 2024 and was advised by the customer service team that they wouldn't be able to reconnect me rather than the accounts team would issue me with a refund in 30 days. Since then I have been waiting for my refund, every time I would connect with their customer service team I would be advised that my refund was logged and the account team is still reviewing it. I mean it's now August 2024 and I am still waiting for my refund. I had sent the proof of payment, my banking details and ID document in April as per their request via email. I am now working from home very skeptical to reconnect their Wi-Fi as they still owe me.

I tried to get in touch with the customer service team yesterday on the 16/08/2024 to follow up and I was told an escalation has been done and I should wait 14-21 day and this is really frustrating. I need to work and I am working from home with no WIFI.