jK
jonah K
1 reviews | Active since Jun 2016
06 Aug 2019, 12:46
Vumatel ref 192479
We have our router but as confirmed with Vumatel the flashing blue light and no fx light on the Vumatel white box, means there is no fibre signal. So the call got escalated and a technician would be sent from Vumatel to come and switch on the fibre or fix the problem. It is now 7 days later. The call has been escalated four times and no one has come to fix the Vumatel problem.
Can you now pretty please, with sugar on top... Please stop "escalating" the call and escalate a technician to our residence and come fix the problem.
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
06 Aug 2019, 13:12Good Afternoon Johan
We trust that you are well.
Kindly email us at *** in order for us to assist you in getting this issue resolved.
We hope you find the above in order
Kind Regards
The Vuma Team
We trust that you are well.
Kindly email us at *** in order for us to assist you in getting this issue resolved.
We hope you find the above in order
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply06 Aug 2019, 13:12
Official
Good Afternoon Johan
We trust that you are well.
Kindly email us at *** in order for us to assist you in getting this issue resolved.
We hope you find the above in order
Kind Regards
The Vuma Team
We trust that you are well.
Kindly email us at *** in order for us to assist you in getting this issue resolved.
We hope you find the above in order
Kind Regards
The Vuma Team
Best regards,
Vumatel's replyOfficial
06 Aug 2019, 13:18Hi Johan
We have foudn the ticket and have sent the issue to the Installations department to make contact with you to resolve.
Regards
The Vuma Team
We have foudn the ticket and have sent the issue to the Installations department to make contact with you to resolve.
Regards
The Vuma Team
Best regards,
Vumatel's reply06 Aug 2019, 13:18
Official
Hi Johan
We have foudn the ticket and have sent the issue to the Installations department to make contact with you to resolve.
Regards
The Vuma Team
We have foudn the ticket and have sent the issue to the Installations department to make contact with you to resolve.
Regards
The Vuma Team
Best regards,
Vumatel's replyOfficial
06 Aug 2019, 13:35Hi Johan
The team advises that the object was re used due to inactivity, they will need a new ISP accepted order so that a new object can be assigned. The current order dates back to April 2018.
Regards
The Vuma Team
The team advises that the object was re used due to inactivity, they will need a new ISP accepted order so that a new object can be assigned. The current order dates back to April 2018.
Regards
The Vuma Team
Best regards,
Vumatel's reply06 Aug 2019, 13:35
Official
Hi Johan
The team advises that the object was re used due to inactivity, they will need a new ISP accepted order so that a new object can be assigned. The current order dates back to April 2018.
Regards
The Vuma Team
The team advises that the object was re used due to inactivity, they will need a new ISP accepted order so that a new object can be assigned. The current order dates back to April 2018.
Regards
The Vuma Team
Best regards,
jK
jonah K's updateReviewer Update
08 Aug 2019, 11:39Can you please confirm what date the fibre line will be switched on. Our router is active and though we respect the reply we still do not have wifi. What does the object was re used mean? Please just come and switch it on.
jK
jonah K's update08 Aug 2019, 11:39
Reviewer Update
Can you please confirm what date the fibre line will be switched on. Our router is active and though we respect the reply we still do not have wifi. What does the object was re used mean? Please just come and switch it on.
jK
jonah K's updateReviewer Update
23 Aug 2019, 11:06So..... 17 days later. Vuma has still not come to switch on the fibre line. People beware, stay away from Vuma, there is no vooma at all. You will receive a call and a private email and promises that "someone" will come..... 17 days later and no response. Pathetic Service.
jK
jonah K's update23 Aug 2019, 11:06
Reviewer Update
So..... 17 days later. Vuma has still not come to switch on the fibre line. People beware, stay away from Vuma, there is no vooma at all. You will receive a call and a private email and promises that "someone" will come..... 17 days later and no response. Pathetic Service.
jK
jonah K's updateReviewer Update
24 Aug 2019, 10:41So again we get a call telling us an installation manager needs to come out... But they don't work weekends. The point is vumatel doesn't work. Not for fibre, not for services and most definitely not for the empty promises they make. They have been telling us that someone would come now for 18 days. Do NOT use vumatel. They make the assumption that a call and emails from them satisfy the need we have for an active fibre line. It does not. Is there anyone at vumatel that has the capability of understanding this problem??? Please do not call me again to tell me someone will come fix it. Blatant lies.
jK
jonah K's update24 Aug 2019, 10:41
Reviewer Update
So again we get a call telling us an installation manager needs to come out... But they don't work weekends. The point is vumatel doesn't work. Not for fibre, not for services and most definitely not for the empty promises they make. They have been telling us that someone would come now for 18 days. Do NOT use vumatel. They make the assumption that a call and emails from them satisfy the need we have for an active fibre line. It does not. Is there anyone at vumatel that has the capability of understanding this problem??? Please do not call me again to tell me someone will come fix it. Blatant lies.