Vumatel really have disappointed

2 weeks ago my fibre line went down due to weather related issues, Contacted my ISP who logged a ticket with Vumatel (ISP-229723) they sent the ticket to a company called Britelink who came out 4 days later to check the issue. They advised the fibre cable running in my property needs to be replaced fair enough i called on the Monday after they came out and was advised i need to pay for the cable to be replaced cause it is damaged in our property. I questioned this saying but i cant control the weather as we experienced high winds and rain in JHB. Vumatel advised it will be sent to management as i refused to pay the R1725.00 bill charged to me. Fed up with the delay i paid and was called to make a booking for the technicians to come out. Friday the 29th they came out and all they did was replace the cable. The internet is still down as another team needs to come out to connect the cable ???? Why is this not done at the same time. Its ridiculous. I pay my monthly premiums on time never did i miss 1. Yet when it comes to sorting out issues they take forever. Due to Covid i work from home and rely on my internet to be up and running as it is the fasted when it comes to work. Yet i am struggling on a 3g ****le. I want this escalated and resolved urgently i am very disappointed. Never had these issues before Vumatel bought over Fibrehoods. For me to pay after paying for activation and installation when i got the set up. My fibre has been running since the concept of Fibre internet started in JHB. I know this will fall on deaf ears but its just highly annoying. I will not get reimbursed for the time my internet was nor will i get the R1725.00 back.