VUMATEL quickly hides behind AXXESS

The only thing VUMATEL can tell is that there is already fibre. But than all the help stops. And we need to provide them with a VT number/code which we have got no clue of how to obtain. Only that VUMATEL told me to phone AXXESS for that VT number.... Which, according to AXXESS they don't have!?! So we don't get anywhere closer to a solution. So sad. Both Vumatel and Axxess keep finger pointing to one another. It is very depressing. And of course you have to pay upfront!