Vumatel.... Promises promises promises.

Vumatel.... Promises promises promises.

Firstly I would like to thank you call center agents for trying to help, I do understand that you guys take the most of the complaints.

However, we have been trying to get a technician out to sort out our router since the 4th.... The installers was very quick to come and install the router, but left so quickly that we didn't even had time to ask if the router is working. The were rude and did explain anything, just install the router and left.

Thinking the router is working we asked our service provider to come and sort out the connect for us, only to find out that the router is NOT activated as the light is flashing and not solid. We then called Vuma to sort this out, there was a confusion on the address, if we even have a router..... I do not understand why this is an issue now as they were so quick to come and install. Vuma has been promising us that someone will come out since the 4th, agent "I promise they will be there either this afternoon or tomorrow morning early"...... We run our business from our home! and this as resulted in us losing money....

My reference is 64628