Vumatel - Pricing / Billing of Repairs

Dear Vumatel,

I would please like to know HOW your pricing works, and accommodating your clients / services providers.

I have been thru some problems in the last 2 months with my fibre installation that has been installed by Vumatel, but payed by a previous tenant.

First I had a SP problem, where the ISP was unable to be release. Due to previous tenant not paying there bill. To help me speed up my SP connection is requested for a new SPE bocks be installed. Sure sound easy but was billed R1700+- for the device, because Vumatel want to see it as new installation. WHY? The fibre cable to the house is already there is not a new installation. (Has been sorted due to Service Provider helped us because I will not pay R1700+- for a SPE devices and have it called and billed as a NEW installation)

Secondly, now resent. My fiber cable has been damaged by weather / lighting, I logged the problem with my SP to have it sorted out. Yesterday 2019/11/13 a sub-contractor of Vumatel was dispatched to do a temporary fibre line repair. That is great I am up and running again. Just to be informed it can break again between 3 – 6 weeks. And that the line would need to be replaced and it will cost me R1700+- because it is a new installation. WHY? The fibre line needs to be replaced and reconnected on both ends (inside to the SPE and outside to the Vumatel bocks) there is NO SPE bocks setup and new trench nor new conduit to be installed, due to the broken existing fibre wire can be used as a draw wire to assist with new fibre cable.

With all this problems happening in last two months, Vumatel would have billed me R3400?

So my question to Vumatel and all Sub-contractors working under you. WHY is there NO other pricing options for repairs offered. Only thing you want is R1700+- NO matter the problem due to all repairs would be NEW INSTALLATION?

WHY is there not a different billing option for repairs, Like – R300 - (Free) Fibre line temporary repair. R800 - For new fibre line installation only R1200 For new SPE device (Due to broke?)

I have CC as many SP (Service Providers) I could find so that all could understand this issue and maybe assist? because I believe, I am not the only client that has come across this problem. And feel we are being riped off .

Regards,

Philip Pretorius (VERY ANGRY)