Vumatel poor services

Vumatel is really poor service . they send in people who don't know what they doing and on top of that they call centers and whatsapp channels are useless you dont get no help what so ever! They sent in the first guy to come install a 2nd line for me . he dose it half way from my gate to my house and cant do the rest cause he needs another team plus his cable is damaged... Not sure who they send people to do work without proper tools . then leaves and have no contact till i make contact then they send another guy one week later who doesn't know whats happening. He comes outside relaxes and drink tea then takes off without informing me whats happening till i phone him back to ask him what happen then he tells me he cant do it and has damaged plants in my yard as well ... Then this whole week im tryna contact vumatel but all they do is transfer you to a number that's on voice with i used over r100 airtime to call over 5 times and all they can say is they logged a ticket and someone will contact me but still waiting for days but nothings happening... If i knew it was such a bad service i would never deal with tell and wouldn't recommend anyone to it... No one knows what's happening and no one is willing to help