RV
Reinier V
1 reviews | Active since Dec 2024
05 Jan 2026, 18:40
Vumatel Poor Service. Useless feedback.
We have been waiting for more than a week for a technician to come out. We have a ticket number, we had a call, we were told someone would come out to view the problem. Your WhatsApp service and agents are useless, nothing is resolved.. i earn a living working from home, but have not been earning any money. Are you Vumatel going to pay me for a loss of money, and pay us for downtime??? This is just rediculous!!! Its been 8 days since we started communicating. Do you want us to use a different service provider and cancel yours?
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
06 Jan 2026, 13:51Good day Reinier
Thank you for getting in touch with us.
Please note that as advised on your email sent to us our maintenance team has advised of the gangwar in your area and it is not safe for us to dispatch a technician during these times.
Kind regards,
The Vuma Team
Thank you for getting in touch with us.
Please note that as advised on your email sent to us our maintenance team has advised of the gangwar in your area and it is not safe for us to dispatch a technician during these times.
Kind regards,
The Vuma Team
Best regards,
Vumatel's reply06 Jan 2026, 13:51
Official
Good day Reinier
Thank you for getting in touch with us.
Please note that as advised on your email sent to us our maintenance team has advised of the gangwar in your area and it is not safe for us to dispatch a technician during these times.
Kind regards,
The Vuma Team
Thank you for getting in touch with us.
Please note that as advised on your email sent to us our maintenance team has advised of the gangwar in your area and it is not safe for us to dispatch a technician during these times.
Kind regards,
The Vuma Team
Best regards,
RV
Reinier V's updateReviewer Update
06 Jan 2026, 15:42Good day,
Please note, there is no gang war going on. Dont let your team lie to you. So its easy to take our money for the service, but cant fix the line when its urgent. Are you going to compensate for my money loss and downtime?
I am sitting in my lounge and there is nothing happening.
So please, tell your team not to lie.
Please note, there is no gang war going on. Dont let your team lie to you. So its easy to take our money for the service, but cant fix the line when its urgent. Are you going to compensate for my money loss and downtime?
I am sitting in my lounge and there is nothing happening.
So please, tell your team not to lie.
RV
Reinier V's update06 Jan 2026, 15:42
Reviewer Update
Good day,
Please note, there is no gang war going on. Dont let your team lie to you. So its easy to take our money for the service, but cant fix the line when its urgent. Are you going to compensate for my money loss and downtime?
I am sitting in my lounge and there is nothing happening.
So please, tell your team not to lie.
Please note, there is no gang war going on. Dont let your team lie to you. So its easy to take our money for the service, but cant fix the line when its urgent. Are you going to compensate for my money loss and downtime?
I am sitting in my lounge and there is nothing happening.
So please, tell your team not to lie.
Vumatel's replyOfficial
22 Jan 2026, 10:11Good day Reinier.
Thank you for getting in touch with us.
Please note that our maintenance department has advised that a team was on site on January 16th. To resolve the matter, your internet connection has been restored.
Should you require any further assistance, feel free to reach out to us.
Kind regards,
The Vuma Team.
Thank you for getting in touch with us.
Please note that our maintenance department has advised that a team was on site on January 16th. To resolve the matter, your internet connection has been restored.
Should you require any further assistance, feel free to reach out to us.
Kind regards,
The Vuma Team.
Best regards,
Vumatel's reply22 Jan 2026, 10:11
Official
Good day Reinier.
Thank you for getting in touch with us.
Please note that our maintenance department has advised that a team was on site on January 16th. To resolve the matter, your internet connection has been restored.
Should you require any further assistance, feel free to reach out to us.
Kind regards,
The Vuma Team.
Thank you for getting in touch with us.
Please note that our maintenance department has advised that a team was on site on January 16th. To resolve the matter, your internet connection has been restored.
Should you require any further assistance, feel free to reach out to us.
Kind regards,
The Vuma Team.
Best regards,