Vumatel Poor Service Provider!!

On 20 August 2022, I made a payment for fibre installation, I received a notification stating that I will receive correspondence within 5 working days, however I received an sms 2 weeks ago to say that there was a delay in my area. On 9 September 2022 they called and I was unable to answer, I then responded on the link they sent to have me contacted by one of their agents on the same day, I was notified that someone will call me on Friday 16 September 2022, I waited the entire day and nobody called me. This morning 19 September I emailed them stating my frustrations regarding their bad service and requested for subscription to be canceled this after I already made payment on 20 August 2022, I received a call and again requested a cancelation, the lady that called never once apologized about the delay, nor did she put in effort trying to get me to change my mind, she just accepted and hang up the call. I am beyond angry as I had spent a lot of unnecessary money on data whilst the fibre should have been installed weeks ago, and then yet no apology this is just unacceptable.