Vumatel poor service over a fibre line they have monopoly on

On the 4th of June 2024, I app**** for Fibre with Vodacom Fibre over a Vumatel fibre box in my house. Today is the 18th of June and I still have a line that does not have internet access on it. Multiple tickets have been logged, Vumatel has been to the house even, still no internet access and no resolution.

It seems they do not know what they are supposed to do and they have a monopoly over my house because that is the only fibre box installed in our house.

Can Vumatel get its act together! It's been 14 days already.