BK
Byron K
1 reviews | Active since Mar 2016
14 Sept 2022, 17:42
Vumatel Poor Service
Vumatel has poor service. My line needs to be configured by Vumatel for my internet service provider. It's been 2 weeks of my ISP trying to get Vumatel to configure the line. There is no required line installation and hardware installation on the site. What takes other fibre providers 24-72 hrs to complete, takes Vumatel an indefinite amount of time. And it seems like there are just delay tactics from Vumatel. A company that wanted a monopoly in the fibre industry cannot service its clients properly. Really bad service.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
15 Sept 2022, 07:16Good day Byron
Hope this email finds you well.
Kindly provide us with your full address or your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
Vuma Team
Hope this email finds you well.
Kindly provide us with your full address or your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
Vuma Team
Vumatel's reply15 Sept 2022, 07:16
Official
Good day Byron
Hope this email finds you well.
Kindly provide us with your full address or your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
Vuma Team
Hope this email finds you well.
Kindly provide us with your full address or your Vumatel order number starting with VC or VR. We will assist with your inquiry.
Kind Regards
Vuma Team
Vumatel's replyOfficial
15 Sept 2022, 10:46Good day Byron
Kindly note that the service reflecting on our systems is the Vodacom order. Please contact your ISP(Home-Connect) to provide the Vumatel order number starting with VC or VR. We will advise and assist with your order placement.
Kind Regards
Vuma Team
Kindly note that the service reflecting on our systems is the Vodacom order. Please contact your ISP(Home-Connect) to provide the Vumatel order number starting with VC or VR. We will advise and assist with your order placement.
Kind Regards
Vuma Team
Vumatel's reply15 Sept 2022, 10:46
Official
Good day Byron
Kindly note that the service reflecting on our systems is the Vodacom order. Please contact your ISP(Home-Connect) to provide the Vumatel order number starting with VC or VR. We will advise and assist with your order placement.
Kind Regards
Vuma Team
Kindly note that the service reflecting on our systems is the Vodacom order. Please contact your ISP(Home-Connect) to provide the Vumatel order number starting with VC or VR. We will advise and assist with your order placement.
Kind Regards
Vuma Team
Vumatel's replyOfficial
15 Sept 2022, 12:00Good day Byron
Thanks for the response.
Kindly note that we have escalated your incomplete installation inquiry to our installations team to assist with your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for the response.
Kindly note that we have escalated your incomplete installation inquiry to our installations team to assist with your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply15 Sept 2022, 12:00
Official
Good day Byron
Thanks for the response.
Kindly note that we have escalated your incomplete installation inquiry to our installations team to assist with your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Thanks for the response.
Kindly note that we have escalated your incomplete installation inquiry to our installations team to assist with your inquiry. We will revert once feedback is received.
Kind Regards
Zoleka Guca
BK
Byron K's updateReviewer Update
15 Sept 2022, 12:17Thank You Zoleka
BK
Byron K's update15 Sept 2022, 12:17
Reviewer Update
Thank You Zoleka
Vumatel's replyOfficial
15 Sept 2022, 16:18Good day Byron
Kindly note that your service has been activated. Please advise if your connection has been restored.
Kind Regards
Zoleka Guca
Kindly note that your service has been activated. Please advise if your connection has been restored.
Kind Regards
Zoleka Guca
Vumatel's reply15 Sept 2022, 16:18
Official
Good day Byron
Kindly note that your service has been activated. Please advise if your connection has been restored.
Kind Regards
Zoleka Guca
Kindly note that your service has been activated. Please advise if your connection has been restored.
Kind Regards
Zoleka Guca