Vumatel poor service delivery.

I have a fibre line with Afrihost and Vumatel. So it happened that I haven't had any Network since after 11am on 12/02/2023. I have been communicating with Afrihost since then trying to figure out what the problem could be. I tried all sorts of things and my query was escalated on the 12th as nothing was working. I was given a ticket number and I was told this is now with Vumatel. Since the 13th I've been following up and the status has been a "technician has been assigned" . No-one from Vumatel has had the courtesy to call me and reassure me that my query is being handled. Despite my numerous communication with Afrihost asking them to escalate my query even further, nothing. This has to be the worst service delivery or lack thereof,I have ever experienced. Good news though , I managed to watch a few videos on YouTube on my phone and I went to the fibre box outside and I switched my line to another port as suggested in the videos. Low and behold I finally have working internet 4 DAYS LATER. No thanks to Vumatel. @Vumatel P.S. I'm sure Jesus will come back before this imaginary technician of yours ever pitches. YOUR SERVICE IS Appalling!!!