FM
Franklin M
1 reviews | Active since Sept 2016
07 Dec 2020, 16:21
Vumatel Poor Service Delivery
Vumatel is unable to switch you to a new provider seamlessly, the Sales/Support/System delivery team has very little knowledge on what's happening.
Their default response is "call the ISP" I'll attach calls once required of how the service is and how unsupportive they are.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
08 Dec 2020, 10:31Good Morning Franklin
We trust that you are well
We sincerely apologise for the experience you have had with us. Kindly email us on *** in order for us to assist you in getting the issue rectified.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you have had with us. Kindly email us on *** in order for us to assist you in getting the issue rectified.
Kind Regards
The Vuma Team
Vumatel's reply08 Dec 2020, 10:31
Official
Good Morning Franklin
We trust that you are well
We sincerely apologise for the experience you have had with us. Kindly email us on *** in order for us to assist you in getting the issue rectified.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you have had with us. Kindly email us on *** in order for us to assist you in getting the issue rectified.
Kind Regards
The Vuma Team
FM
Franklin M's updateReviewer Update
08 Dec 2020, 12:57This is still not sorted.. you updated incorrectly.. another cover up for poor service to a black man... treating black people like this is bull**** now I need to come see you again for the second time.
FM
Franklin M's update08 Dec 2020, 12:57
Reviewer Update
This is still not sorted.. you updated incorrectly.. another cover up for poor service to a black man... treating black people like this is bull**** now I need to come see you again for the second time.
FM
Franklin M's updateReviewer Update
09 Dec 2020, 07:11So Yesterday I went twice to the Vumatel office.
The first time they ****ed up the order again (second time), the second time they gave me a bull**** story after waiting for about an hour or so in their boardroom.
What I realized is, the manager I dealt with before ditched the situation, this is exactly why this points to a racial and a respect issue. These employees mistake me for a kid who's looking to browse youtube the whole day.. I'm a worker, a serious one at that.
I'll lodge a complaint with ICASA but disrespect is something I'll never take. They used petty evasion tricks and I ended up speaking to a ****y black manager by the name of Jason who advised the line will be up at midnight (thumb sucking information). Line is still not up.
Companies that are ****** always divert and send black employees to deal with Black clients to calm the situation down. I worked for a telecommunication company for 10 years. This is childs play and Petty.
I lost 7 days of productivity due to this. for a simple upgrade ?????
Let's audit the stats and see how quickly White people get upgraded with no hassle.
I'm also glad I don't work for a company like that.. **** stinks and I won't stop making this known....
I want my **** sorted like a White Man would!
The first time they ****ed up the order again (second time), the second time they gave me a bull**** story after waiting for about an hour or so in their boardroom.
What I realized is, the manager I dealt with before ditched the situation, this is exactly why this points to a racial and a respect issue. These employees mistake me for a kid who's looking to browse youtube the whole day.. I'm a worker, a serious one at that.
I'll lodge a complaint with ICASA but disrespect is something I'll never take. They used petty evasion tricks and I ended up speaking to a ****y black manager by the name of Jason who advised the line will be up at midnight (thumb sucking information). Line is still not up.
Companies that are ****** always divert and send black employees to deal with Black clients to calm the situation down. I worked for a telecommunication company for 10 years. This is childs play and Petty.
I lost 7 days of productivity due to this. for a simple upgrade ?????
Let's audit the stats and see how quickly White people get upgraded with no hassle.
I'm also glad I don't work for a company like that.. **** stinks and I won't stop making this known....
I want my **** sorted like a White Man would!
FM
Franklin M's update09 Dec 2020, 07:11
Reviewer Update
So Yesterday I went twice to the Vumatel office.
The first time they ****ed up the order again (second time), the second time they gave me a bull**** story after waiting for about an hour or so in their boardroom.
What I realized is, the manager I dealt with before ditched the situation, this is exactly why this points to a racial and a respect issue. These employees mistake me for a kid who's looking to browse youtube the whole day.. I'm a worker, a serious one at that.
I'll lodge a complaint with ICASA but disrespect is something I'll never take. They used petty evasion tricks and I ended up speaking to a ****y black manager by the name of Jason who advised the line will be up at midnight (thumb sucking information). Line is still not up.
Companies that are ****** always divert and send black employees to deal with Black clients to calm the situation down. I worked for a telecommunication company for 10 years. This is childs play and Petty.
I lost 7 days of productivity due to this. for a simple upgrade ?????
Let's audit the stats and see how quickly White people get upgraded with no hassle.
I'm also glad I don't work for a company like that.. **** stinks and I won't stop making this known....
I want my **** sorted like a White Man would!
The first time they ****ed up the order again (second time), the second time they gave me a bull**** story after waiting for about an hour or so in their boardroom.
What I realized is, the manager I dealt with before ditched the situation, this is exactly why this points to a racial and a respect issue. These employees mistake me for a kid who's looking to browse youtube the whole day.. I'm a worker, a serious one at that.
I'll lodge a complaint with ICASA but disrespect is something I'll never take. They used petty evasion tricks and I ended up speaking to a ****y black manager by the name of Jason who advised the line will be up at midnight (thumb sucking information). Line is still not up.
Companies that are ****** always divert and send black employees to deal with Black clients to calm the situation down. I worked for a telecommunication company for 10 years. This is childs play and Petty.
I lost 7 days of productivity due to this. for a simple upgrade ?????
Let's audit the stats and see how quickly White people get upgraded with no hassle.
I'm also glad I don't work for a company like that.. **** stinks and I won't stop making this known....
I want my **** sorted like a White Man would!
FM
Franklin M's updateReviewer Update
09 Dec 2020, 10:02Just a received a call from Nadia Solomons from Vumatel.
Conversation was regarding the racial allegations I made towards Vumatel, unfortunately all my calls are recorded and I keep all my transactions for these kinds of situation.
I advised Nadia I do not want to talk about the back and forth regarding my decisions or allegations at this point.
After some back and forth, is then that she understood that the fibre is still not sorted and that's my main issue and priority at present.
We will discuss the treatment of Black customers in future after this has been resolved.
Conversation was regarding the racial allegations I made towards Vumatel, unfortunately all my calls are recorded and I keep all my transactions for these kinds of situation.
I advised Nadia I do not want to talk about the back and forth regarding my decisions or allegations at this point.
After some back and forth, is then that she understood that the fibre is still not sorted and that's my main issue and priority at present.
We will discuss the treatment of Black customers in future after this has been resolved.
FM
Franklin M's update09 Dec 2020, 10:02
Reviewer Update
Just a received a call from Nadia Solomons from Vumatel.
Conversation was regarding the racial allegations I made towards Vumatel, unfortunately all my calls are recorded and I keep all my transactions for these kinds of situation.
I advised Nadia I do not want to talk about the back and forth regarding my decisions or allegations at this point.
After some back and forth, is then that she understood that the fibre is still not sorted and that's my main issue and priority at present.
We will discuss the treatment of Black customers in future after this has been resolved.
Conversation was regarding the racial allegations I made towards Vumatel, unfortunately all my calls are recorded and I keep all my transactions for these kinds of situation.
I advised Nadia I do not want to talk about the back and forth regarding my decisions or allegations at this point.
After some back and forth, is then that she understood that the fibre is still not sorted and that's my main issue and priority at present.
We will discuss the treatment of Black customers in future after this has been resolved.