Vumatel Poor service

I've been a Vumate customer and have been disconnected for two weeks due to unresolved issues reported to their accounts team. Despite reporting the issue, no action was taken. I've been told by Vumatel manager, Amy Van Heaeden, that I will have to pay the full amount by the end of the month no reimbur*****t, and i only get connected today 23/04/2026, which I find unfair given the disconnection.

Details: - Disconnected for 2 weeks - Issue reported, but not resolved - Expecting unfair full payment demand

I request assistance in resolving this dispute. I've been without service for two weeks and counting. Please advise on next steps.

My account details: ***