MT
Morkel T
1 reviews | Active since Sept 2009
23 Nov 2020, 11:17
Vumatel poor service
In the last 2 years, my internet and line has either gone down or broken 14 times. We pay for a service and delivery of that service. A year ago they said they would instal a new line, I am waiting. Guess what it’s down again. They have a monopoly and don’t seem to stress about the quality of their work or service delivery. We need more internet infrastructure to create good delivery and service.
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Replies (3)0
Replies (3)
Vumatel's replyOfficial
23 Nov 2020, 15:06Good Afternoon Morkel
We trust that you are well
We sincerely apologise for the experience you have had with us. Kindly provide us with your ticket number in order for us to assist.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you have had with us. Kindly provide us with your ticket number in order for us to assist.
Kind Regards
The Vuma Team
Vumatel's reply23 Nov 2020, 15:06
Official
Good Afternoon Morkel
We trust that you are well
We sincerely apologise for the experience you have had with us. Kindly provide us with your ticket number in order for us to assist.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you have had with us. Kindly provide us with your ticket number in order for us to assist.
Kind Regards
The Vuma Team
MT
Morkel T's updateReviewer Update
23 Nov 2020, 17:17ISP-246640, to make things worse there was a technician at the main junction outside the complex from Vuma not even 30 seconds of him working there, the internet went down. My line has been spliced 13 times already.
MT
Morkel T's update23 Nov 2020, 17:17
Reviewer Update
ISP-246640, to make things worse there was a technician at the main junction outside the complex from Vuma not even 30 seconds of him working there, the internet went down. My line has been spliced 13 times already.
Vumatel's replyOfficial
23 Nov 2020, 22:06Hi Morkel
We have located your ticket and have made the technicians aware, your ticket has been linked to the network incident. Please note that there is ongoing fibre infrastructure damage by third party contractors trenching in the area. Our technicians are continually on site to ensure that customers that may be affected are connected as soon as we are able to.
Regards
The Vuma Team
We have located your ticket and have made the technicians aware, your ticket has been linked to the network incident. Please note that there is ongoing fibre infrastructure damage by third party contractors trenching in the area. Our technicians are continually on site to ensure that customers that may be affected are connected as soon as we are able to.
Regards
The Vuma Team
Vumatel's reply23 Nov 2020, 22:06
Official
Hi Morkel
We have located your ticket and have made the technicians aware, your ticket has been linked to the network incident. Please note that there is ongoing fibre infrastructure damage by third party contractors trenching in the area. Our technicians are continually on site to ensure that customers that may be affected are connected as soon as we are able to.
Regards
The Vuma Team
We have located your ticket and have made the technicians aware, your ticket has been linked to the network incident. Please note that there is ongoing fibre infrastructure damage by third party contractors trenching in the area. Our technicians are continually on site to ensure that customers that may be affected are connected as soon as we are able to.
Regards
The Vuma Team