ES
Erwin S
1 reviews | Active since Jun 2010
10 Oct 2023, 08:23
Vumatel Poor Service
Poor service. They send out a generic SMS stating that they doing maintenance and there might be impacts over 7 DAYS!!! 9 October, they trigger the maintenance, but then there are a handful of subscribers that don't have service restored but others like myself have been out for more than 24 hours. Surely they can contact the handful of impacted subscribers and give them an update.
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Replies (5)ES
Erwin S's updateReviewer Update
10 Oct 2023, 09:51ISP - ***
MWB***5
MWB***5
ES
Erwin S's update10 Oct 2023, 09:51
Reviewer Update
ISP - ***
MWB***5
MWB***5
Vumatel's replyOfficial
10 Oct 2023, 09:56Good day Erwin
Please note that there is scheduled maintenance in your area. Periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
Please note that there is scheduled maintenance in your area. Periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
Vumatel's reply10 Oct 2023, 09:56
Official
Good day Erwin
Please note that there is scheduled maintenance in your area. Periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
Please note that there is scheduled maintenance in your area. Periodic maintenance is necessary to ensure the optimal performance and stability of our network infrastructure. Our team is working diligently to complete the maintenance within the specified timeframe and restore the service promptly.
Kind Regards
The Vuma Team
ES
Erwin S's updateReviewer Update
10 Oct 2023, 10:05test address welridge area street weltevredenpark
ES
Erwin S's update10 Oct 2023, 10:05
Reviewer Update
test address welridge area street weltevredenpark
Vumatel's replyOfficial
10 Oct 2023, 11:40Good day Erwin
Thank you for taking our call earlier today. Please note that the ISP IP lease has expired and renewal is required from the ISP's end as per the phone.
Kind Regards
The Vuma Team
Thank you for taking our call earlier today. Please note that the ISP IP lease has expired and renewal is required from the ISP's end as per the phone.
Kind Regards
The Vuma Team
Vumatel's reply10 Oct 2023, 11:40
Official
Good day Erwin
Thank you for taking our call earlier today. Please note that the ISP IP lease has expired and renewal is required from the ISP's end as per the phone.
Kind Regards
The Vuma Team
Thank you for taking our call earlier today. Please note that the ISP IP lease has expired and renewal is required from the ISP's end as per the phone.
Kind Regards
The Vuma Team
ES
Erwin S's updateReviewer Update
11 Oct 2023, 10:30Your social media response team is great. However, the communication within your departments leaves a lot to be desired.
The maintenance in my street only occurred today (Wednesday) where there is an extended break in service as you have several technicians laying cables.
So when your audit team worked on my connection on Monday, they stuffed it up and did not reconnect it properly. I should have had connectivity after the audit until today when the new cables are being laid. A simple call to the maintenance team would have verified that the audit team stuffed up.
Hopefully the team that is laying the cables today will reconnect me properly.
The maintenance in my street only occurred today (Wednesday) where there is an extended break in service as you have several technicians laying cables.
So when your audit team worked on my connection on Monday, they stuffed it up and did not reconnect it properly. I should have had connectivity after the audit until today when the new cables are being laid. A simple call to the maintenance team would have verified that the audit team stuffed up.
Hopefully the team that is laying the cables today will reconnect me properly.
ES
Erwin S's update11 Oct 2023, 10:30
Reviewer Update
Your social media response team is great. However, the communication within your departments leaves a lot to be desired.
The maintenance in my street only occurred today (Wednesday) where there is an extended break in service as you have several technicians laying cables.
So when your audit team worked on my connection on Monday, they stuffed it up and did not reconnect it properly. I should have had connectivity after the audit until today when the new cables are being laid. A simple call to the maintenance team would have verified that the audit team stuffed up.
Hopefully the team that is laying the cables today will reconnect me properly.
The maintenance in my street only occurred today (Wednesday) where there is an extended break in service as you have several technicians laying cables.
So when your audit team worked on my connection on Monday, they stuffed it up and did not reconnect it properly. I should have had connectivity after the audit until today when the new cables are being laid. A simple call to the maintenance team would have verified that the audit team stuffed up.
Hopefully the team that is laying the cables today will reconnect me properly.