Vumatel - poor service

I Signed up for Fibre with Hypa, was told will get new free router and free installation.

2 days later was told (by Vumatel) activation has failed, i assume as there was a previous ISP on the address but the account was not on my name.

This notification came via email. No sms or call. Vumatel advised, router is off and must be on for activation to complete.

Took my own router as the one promised had not arrived nor had the technician, and i connected it and told Hypa to help configure, who in turn advised there order is not completed, they escalated the matter to Vumatel.

It had been two weeks now, Vumatel says they are done and must contact my ISP (Hypa). My ISP keeps telling me they have escalated to and or they are sending it Vuma for urgent attention.

Daily i call, sms or email, i get the only thing they know how to say, " awaiting Vumatel / will escalate withurgency".

I had terminated my current ISP, i am buying my own data and im loosing out on my income as iWork from home. SYNOPSIS

* Initially App**** in June 2024 * Re-issue of order late August * Service did not kick in (1 Sept 2024) * Hypa Fibre OVR-*** - activation email sent (2 Sept, @ 8:00 am ) * Activation failed as i was not informed it will be done remotely with no technician bieng dispatched. (2 Sept 2024) * New Ticket *** issued (3 Sept 2024/ * calling daily with no directive or proper feedback * matter escalated yet again to Climate for router configuration (4 Sept 2024) * No communication and no proper information on how escalation are handled or the T.A.T * Was informed they have dispatched a technician to attend to my problem with Ticket ref ***4 (9 Sept 2024) * Ticket resolved, no tech visit nor my new router. (11 Sep 2024, 5:00 am) * @ 7 am (11 sept) contacted Hypa tech support. Matter still not resolved. "Escalated to Vumatel" as it is a problem on their side. * A new ref ( ***0 ) given on the 13 sept after numerous runs from pillar to post from morning.

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