Vumatel poor service

This reply follows on a previous complaint regarding Vumatel’s services. After lodging a complaint via Hellopeter, Vumatel promptly contacted us, however at the time the call was received I was too busy to take the call so we agreed for a call later that day. Another call was made after 6pm, however the phone rang briefly, approximately 20seconds before the call ended without a chance to answer it. To date, being almost two weeks, we are still yet to receive a call from Vumatel. This is becoming an absolute joke and a serious cause of concern. Is this the level of service we should expect to see if we continue to choose Vumatel as our service provider? I’d really like to know what act of recourse is intended in this regard because it seemingly appears to be more of the same poor service. All adverts but zero delivery.