1 reviews | Active since Mar 2018
Vumatel poor service
On Thursday morning guys were working on our fiber line and from 13:00 surprise we had no internet. Tried whole morning Friday to contact Webafrica, no response from email Thursday afternoon. No phone answering and live chat took me from 09:00 till 15:00 to get through to be told my line was disconnected and they logged a call to Vumatel who would contact me shortly to fix problem. Nothing. Called Saturday to say it had been ESCALATED and would receive a call shortly!!!! Nothing!!! Called today Sunday put on hold to be told they will call them only tomorrow as they do not work on weekends!!!!!! So much for my escalated call yesterday!!! Really their service sucks, they caused the problem and now 4 days later still no internet and no idea when it will be sorted!!! Thanks Vumatel!!
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
We have requested feedback regarding the escalated ticket. We will follow up with our maintenance department and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
Kindly be advised that we have a technician on site to attend to your issue. We apologise for the error in the duplication or responses above.
We hope you find the above in order.
Kind Regards
The Vuma Team
Good Morning Jackie
We trust that you are well.
Kindly be advised that we have a technician on site to attend to your issue. We apologise for the error in the duplication or responses above.
We hope you find the above in order.
Kind Regards
The Vuma Team