Vumatel poor service

Regrettably Vumatel has lived up to its evidently bad reputation. Eventually their subcontractors came to connect us, however that did not happen because there was no power coming from the pole. Three days later still have not heard from them. Several frustrating calls have met with stories, apologies and promises, but still no resolution. It seems that they couldn't give a damn about service because if Vuma is in the area your choice of fibre is limited to Vuma. How long is it going to take for this problem to get resolved and is anyone going to have the decency to come back to me?