Vumatel poor service

Vuma fibre is the worst from the poor connection to their service ,I have had enough of the excuses for the poor service they have been providing, the worst part is their agents tell me that we should accept the poor service because it's the cheapest fibre connection there is ,I work from home and depend fully on the internet, these random outages affect my work and there is no sense of urgency to the restoration, to make matters worse there is no customer care line to call all they have is an *********** chat line that responds after 12 hours leaving me without any assistance, currently I have been requesting for my statement for the month of May to date it is not available I have been told that I have been told I have not paid to their system is offline requested for an escalation to date no one has reached out to me to help me with my issue I have had enough of this poor service I am left with no choice but to go public I'm really unhappy with this treatment I demand answers!!!!