Vumatel - Poor Poor Service

I moved into a new house over the weekend. Previous owners had fiber running smoothly. Long story short, ISP says there’s a problem from Vumatel’s side. Monday morning, Vumatel agree there fault is theirs. Ticket opened. Vumatel calls back Monday afternoon, I will have internet Tuesday. Great. Tuesday, still no internet. Call Vumatel back. They aren’t sure about my previous conversations with them, but assure me that Wednesday, I will have an object number and technicians will either get the line running remotely or call to come through and get it going. Wednesday afternoon, no internet. Call Vumatel back. This consultant now says that the ticket is still open, and my issue will be addressed in 3-5 working days.

I actually am astounded by the lack of coherent, informed feedback. This is a remarkably frustrating process. Dealing with Vumatel is like trying to catch the wind in the jar. They exist as a company, but they’re somewhere out there in the air, intangible and untouchable.

Reading all these previous reviews, poor communication and a critical lack of feedback has been a serious issue for them for years, and it’s still ongoing.

Vumatel - you need to find a way of keeping your customers in the loop and up to date with service issues. It’s not very hard to do.