1 reviews | Active since Mar 2019
Vumatel Poor Internet Provider.
At first I thought my internet problems would be gone when I got away from Rain and installed fiber. Until Vumatel should me something better.
I have a 40/10 line at home. I work from home so it's my Pc, smart tv(sometimes), Mother smart phone and sisters smart phone connected. Yet I still have lagging and buffering internet. I specifically chose I high speed internet because we are 6 people in the house, 6 phones and 2 smart tvs, Monday to Friday my work pc and sometimes laptops too.
I have speed in the morning when there are 3 devices connected and my speed is 2mbps. I work at night and my Pc still buffers when everyone is sleeping. I have messaged them on whatsapp numerous times and even tried emailing.
But my email bounced. On whatsapp their agents seem like the read your first sentence and then your last. But don't reply to your full message. Their whatsapp automatically sets a call back but NOBODY calls back.
Until one day I got thru to agent and demanded she put my thru to management that was 10am the morning. Nobody got back to me. She said she will put me thru but nothing.
I messaged again. And told them I will write review online if someone doesn't assist. And well.... Someone called, Stacey called gave me her email and said she will have IT contact me Tomorrow.
This girl said something alone the lines of"I will personally go to my manager tomorrow and make sure IT contact you" It's been two weeks. Since then.
Please choose your services providers guys don't go for the first person who knocks on your door.
Thanks for making contact with us.
Kindly note that if you have speed issues, you need to speak with your ISP.
Kind regards
The Vuma Team
Thanks for making contact with us.
Kindly note that if you have speed issues, you need to speak with your ISP.
Kind regards
The Vuma Team
