Vumatel: Poor customer service - Slow-tel

Their service is shocking! Been a vumatel household for 3 years. Suffering from a poor initial installation that eventually was cut by a ****eater. Waiting for a re-installation for 5 days now. Cannot get any joy. Been moved from one division to another. They have an SLAs in place apparently, but re-installations apparently dont fall under any SLAs. So maybe sometime in the future Ill hear back from someone where I have to pay an invoice that may or may not be sent before they move. Come on guys. Throw me a bone. Try manage my expectations and just provide a basic level of service.