Vumatel poor customer service and poor installation

the most pertetic service ever received spoke to 3 x agents 1 at 2pm on 10th september 2020 explained issue and he stated that all logged u will get a call from a technician to sort problem out but nothing called again at 4pm 10 september actually received a ref and then again at 4-45pm 10 September all agents explained there is no manager around they very busy, then wen i looked at my installation of the vuma fibre pertetic bare fibre pushed through a pipe bent all over more than 90' degrees no locks on boxes and only a single fibre to my home supposed to be a pair as if this happens line still has a back up but vuma technicians x 2 came to my place and still done this perthetic installation