Vumatel *********** people cant do their jobs

My son requested for the internet line to be transferred only at the end of September this is now the second time this month that we struggle with them the disconnect the line on the first then again on the 18th. Of this month we are struggling for now going in for the second day for this line to be connected sgain the disconnected the line completely. Are the people *********** to do their jobs there or what the hell is going on there. The first time is was they changed the IP address they found that out two days later that was the beginning of the month … what the hell is the problem now but you must sit on the line for hours and they still expect their full money payment for the service. People work from home they need the internet now you sit with this mess that they cant sort out quick rnough dont thry know how to do their jobs. Fire the whole lot of them they are useless.