Vumatel pathetic service.

Our fibre connection dropped at the beginning of February 24. It took 3 days for me to get my first complaint through. The technician came through and on the 3rd day of call got it partially connected. I called again and was told he would come back. He never did. He dug a hole to access the vuma box and never covered it. The partial connection meant it would connect for a short while and stop. Eventually it stopped completely. I sent emails that I never received feedback on. I called again 3 days ago and am still waiting. Apparently their turn around time is 3 to 6 working days. Today is Saturday. That hole has filled with water due to the rain. I also asked that they let me know when they are sending a technician so I can have someone home. They didn't let me know and the technician showed up. This resulted in the first query taking a further 3 days to fix.

Vuma has the most pathetic customer service. It's actually non existant.