Vumatel pathetic service

I called in to place my order with Vumatel last week and I was given today which is the 13th of December 2023 for an appointment at 10am. I took half day leave from work only to be told at 13:01 that my appointment was canceled due to the whether. I called in this morning to Vumatel who advised me that if I have an appointment booked today that they will come. This is unacceptable I even had to tell my partner to leave her house in Verulam to come. This was a waste of me taking half day leave my petrol also my partner coming to my house. A friendly lady who spoke to me at 13:01 said she will make a booking next week Friday. I would like to be faily compensated for the inconvenience this has caused me cause this is unacceptable and I practically wasted my entire day to sort this mess out.