Vumatel Pathetic service avoid at all cost

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*VUMATEL - PATHETIC SERVICE, AVOID AT ALL COSTS*

If you are thinking of getting Vumatel fibre, read this first.

Vumatel did maintenance on Thursday night (20:00 to 04:00 on the 21st). Since that maintenance, MY LINE HAS BEEN DEAD.

I reported it as faulty on Friday at 08:32. It is now Saturday 14:21 - MORE THAN 30 HOURS WITHOUT INTERNET and no resolution, no feedback, no callback.

*VUMATEL CREATED THIS PROBLEM AND NOW THEY WANT TO CHARGE ME R300 TO R399 TO FIX IT.*

You damage the line with your own maintenance and then you want the client to pay for a technician to repair it? Unacceptable.

I have spoken to 10 different operators: Friday 08:51 Noluthando, 10:18 Zintle, 10:31 Tiisetso, 12:43 Liezel, 12:46 Mondisa, 13:24 Mondeo, 15:50 Tebigo, 16:06 Zethu, Saturday 12:32 Tarryn, 12:39 Noluthando again.

Their trick is: You beg them to log a call for a line check. They either refuse outright, or they log it and then CANCEL IT a few minutes later without even calling you to check if you are online.

I asked to speak to a senior manager. REFUSED. Every single time.

They logged a "critical" call Friday at 17:00 and since then - SILENCE. More than 21 hours later, not a single senior has called me, no resolution is in place.

And when I had enough and told them to JUST CLOSE MY ACCOUNT, they IGNORED THAT REQUEST AS WELL. They don't want to fix the service and they don't want to let you go.

30+ hours downtime. 10 agents. 0 seniors called. 0 resolution. And they want ME to pay.

Vumatel has no respect for its customers. Stay away. Use any other provider that actually has customer service.

#Vumatel #VumatelFibre