Vumatel pathetic service

Received an email confirmation from Vumatel to install today 3rd November 2018 to install five at 08:30.

No one had arrived.

When I call the Vumatel assist line I have been cut off 4 times each time they tell me to hold.

Then eventually I get told after the 5th call that they cannot assist until Monday morning when everyone is back at work.

Seriously disgusting service, we make provision for the time allocated and nothing, no follow up service either because it is a weekend.

Vumatel, you need to learn alot from Europe and their service providers services where they would be on top of any Fibre issue within 1 hour of any call being logged.

I now almost regret choosing Fibre over Telekom modem.

Wonder what the after service is going to be after installation in the technical area if you do not work on weekends.

People need to seriously reconsider using this pathetic Fibre provider because I know I am already reconsidering and installation has not even taken place yet!