Vumatel - Pathetic (no!) Service

Since Tuesday 13 March we don't have internet. According to Home Connect, our ISP, it's a faulty fiber line installed by Vumatel. I immediately logged a service ticket with Vumatel (52401) and was told that a technician would be assigned to the fault. Nothing happened to-date. We were told that the turn-around time is 48 hours max. Daily reminders on their support line and on Facebook didn't bring any result. In the meantime, we had to spend over a thousand Rand on mobile data to keep our business going. To us it is quite obvious, Vumatel has grown too quickly, signing up new customers but unable to cope with the maintenance/repair service. Absolutely unacceptable especially if you depend on reliable internet connectivity. I will talk to Telkom if we can re-activate our old VDSL line. Telkom appears to be much better as we never had a problem with VDSL. I can only advise potential Vumatel customers about this pathetic service. Stay clear of Vumatel and other providers till the hype about optic fiber has calmed down. Regards JGW Liebing