Vumatel PATHETIC

There is a problem with Vuma. Vuma will not deal with me directly because I am the client, they only deal with the ISP. Vuma's database is incorrect and because of this, I can't get connected.

They have my complex situated at 112 B***F**D road, when it is actually situated at 111. This casued the initial setback.

After days of going back and forth between Vuma & the ISP, Vuma says my line is active with the previous tenant and I can't place a new order.

The previous tenant called to cancel with Vuma and they told him to contact his ISP. His ISP successfully migrated his connection to his new residence and I am left with no line because to Vuma, it is still on the tenants name.

Nobody knows what the **** is going on and they all hide behind "We are waiting for feedback"

Ordered uncapped fibre on the 14th & I am still no closer to being connected.

PATHETIC SERVICE