SK
Shaakira K
1 reviews | Active since Oct 2018
21 Jun 2025, 10:52
Vumatel outsources to disrespectful companies to service their clients.
I have had no Internet for 2 weeks. Isp logged it with vumatel who outsourced it to britelink. Appointment was confirmed for 8am this morning. Almost 11am and no show from britelink. This is completely unacceptable, vumatel should not be using service providers who have no respect for their clients or their clients time. I am still without Internet. Is vumatel going to pay for this time out to my isp? The outage is no fault of mine.
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Replies (2)
Vumatel's replyOfficial
21 Jun 2025, 16:06Good day Shaakira
Please note that the ticker logged with your ISP has been closed and sent back to the ISP as connectivity has been restored. Kindly advise if you are able to connect.
Kind Regards
The Vuma Team
Please note that the ticker logged with your ISP has been closed and sent back to the ISP as connectivity has been restored. Kindly advise if you are able to connect.
Kind Regards
The Vuma Team
Vumatel's reply21 Jun 2025, 16:06
Official
Good day Shaakira
Please note that the ticker logged with your ISP has been closed and sent back to the ISP as connectivity has been restored. Kindly advise if you are able to connect.
Kind Regards
The Vuma Team
Please note that the ticker logged with your ISP has been closed and sent back to the ISP as connectivity has been restored. Kindly advise if you are able to connect.
Kind Regards
The Vuma Team
SK
Shaakira K's updateReviewer Update
22 Jun 2025, 07:51Eventually the broken line was fixed. Which also could have been resolved earlier as access to my house was not required. However you completely missed the point. I had plans for yesterday which included your tech team being here at 8am to resolve. These plans had to be cancelled due to the team only showing up after 2pm. This is a utter lack of respect for your clients time. Why use a company who would make your name bad with clients.
SK
Shaakira K's update22 Jun 2025, 07:51
Reviewer Update
Eventually the broken line was fixed. Which also could have been resolved earlier as access to my house was not required. However you completely missed the point. I had plans for yesterday which included your tech team being here at 8am to resolve. These plans had to be cancelled due to the team only showing up after 2pm. This is a utter lack of respect for your clients time. Why use a company who would make your name bad with clients.