Vumatel outages

I want to lay a formal complaint about the daily internet interruptions we have been getting for the past few weeks in the Vaal, a lot of people in my company work from home and we are reliant on a steady internet connection, we might be in meetings, important phone calls ect and end up red in the face every time the internet goes off. Getting everything back on again via my cellphone and then trough our VPN can take up 30 minutes working time lost that we have to work in after hours.

When this happens I have to buy data from Vodacom to connect via hotspot, which is costing me a lot of money, we can basically work it out on 1G data per day that I have to purchase. Can I invoice you for that plus the fact that I have to put in overtime every day?

I want to know what you are doing to fix this issue and when, and in the meantime issue each of your customers with mobile data that we can use when you stop supplying a service which is paid up in full on our sides every month.

If these interruptions don’t stop I will use other methods of complaining which might leave you feeling ashamed.

No response received from my email above