Vumatel or vumahell???

I have been without a connection since monday morning. I first tried to contact the isp to no avail. I then proceeded to contact vumatel on tuesday morning for assistance. The tech only came out on thursday morning. Thursday afternoon recieved sms that said its been resolved. But when I got home, no connection. I phoned vuma where the lady said she cant believe they closed the case and created a new one. Was assured id be up and running by the next morning and she ppĺwould escalate to a manager. At half past 7 the tech phoned and said by 10 on friday id be up and running. When arriving home, guess what? Still no connection. Frustrated i phoned vuma again. Venting my frustration (without being derogative or profane) she slammed the phone down. I phoned again after calming myself, as i felt you need to beg them on your knees, and was assured again i would be up by sat morning. Sat morning still nothing, phoned assured id be up by monday. Monday will turn into tuesday and tues day into wednesday and so on. This is pathetic. Paying for a service im not receiving. Prob falling on deaf ears anyway