Vumatel now has enough clients and they don't need your money!

I have truly experienced despair from Vumatel.

Fiber was laid in my area around October 2016. Later on that year I had got my fiber installation done within my house.

Since then, I have tried with three different ISP's to get fiber and they all end up giving up due to Vumatel. My application with my current ISP WiruLink started around the 23rd of November. They told me it will take around 2 days for the line to be active as I had the installation already done.

I had emailed Oliver Parkinson from Vumatel to just check on my line which he did and he said everything is perfect from Vumatel's side and they just need the application from WiruLink. Wirulink has sent the application in November and since then my fiber is still not running.

Oliver is on leave till February and their other managers (Robert Watt) don't bother replying to their emails or picking up the call. Their call center is truly pathetic as I had called on the 5th of January 2018 and Lesego Mokopi told me that there is no record of any application for fiber on Vumatel's side.

This has gone too long and Vumatel is honestly acting like a state owned enterprise. Do they not realise that they are able to run due to their customers who they are not willing to help at all?!