Vumatel not what you think, worst service ever...

I would like to lodge a complaint.

I have been struggling with Vumatel for 2 weeks now.

Firstly they came to install and said that the grey box must be mounted and will send a team.

I had to call 3 times to get them to come and mount this box that took 5 minutes.

Then I was told they will install the next day which never happened.

Then I called Vumatel and was told that I will get a reference number via sms as they logged the installation, didn’t receive an sms and no installation.

I then called Vumatel the next day again and it was logged again but still the afternoon had no sms and called again.

Same storie again no sms and no call. I then proceeded to call the next morning, the lady advised me that there was nothing logged after it was suppose to be logged 3 times.

She then logged it and gave me the reference over the phone.

Late afternoon Vuma came here and tested the line from the box to the manhole junction and he said they will install the next day.

So I waited and waited and nothing, so I called again. The lady spoke to the coordinator and tells her firstly that they are waiting for me to call in and advise once the box has been mounted, I then lost it and said for the last week I have been telling them that the box is mounted and that Vuma has tested the line. Then she said she will speak to him again then all of a sudden he comes back and says they have completed installation and had given me a VT number.

Why are these people so dishonest and not installing. They have not even put a line in from the box to the house.

I wan’t answers on the type of services that I am receiving and why the dishonesty from Vumatel.

You can’t even phone a supervisor or speak to management, Why??? Because you are inconveniencing customers and now can’t even speak to them.

If this is not sorted by Thursday morning I will make a formal complain to the ICASA which I have CC’d in on this email.

This is not the way especially a new supplier treats their customers.