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Yolande W

1 reviews | Active since Feb 2021

19 Feb 2024, 12:08

Vumatel not responding

We logged a ticket on saturday for a cabke break outside our premises on the box. Metrofibre advised it was vumatel. It is now 12:06 and we have had no calling us or giving updates. This is tge 2nd time this year.last month also same issue and we waited 2 days for assistance. When will we get a techinician to call us. No one is responding. Ridiculous vumatel.

0
Replies (7)
Vumatel
Vumatel's reply19 Feb 2024, 13:16
Official
Good day, Yolande 

We trust that you are well,

Kindly share your Vumatel ticket number and address in full in order for us to assist you.

Kind regards,
The Vuma Team

Best regards,

YW
Yolande W's update19 Feb 2024, 13:30
Reviewer Update
180616
8 gerrit maritz dalview brakpan
Call my husband ***
We would like URGENT response on this.
YW
Yolande W's update19 Feb 2024, 13:31
Reviewer Update
180616
8 gerrit mariz dalview brakpan
Call my husband ***
We would like URGENT response in this.
Vumatel
Vumatel's reply19 Feb 2024, 14:13
Official
Good day, Yolande 


Kindly be advised that we have logged ticket *** with maintenance to dispatch a technician. Please note that our ETA is 24-72 hours.

MetroFibre hasn't logged a ticket with us as yet.

Kind regards,
The Vuma Team

Best regards,

YW
Yolande W's update19 Feb 2024, 14:15
Reviewer Update
Unacceptable.
Ridiculous service from vumatel.
Pathetic
YW
Yolande W's update19 Feb 2024, 19:59
Reviewer Update
Can i get a progress update for the ticket logged.
Vumatel
Vumatel's reply20 Feb 2024, 11:33
Official
Good day, Yolande 

Your line has been restored. 
Thank you for reaching out to us.

Kind regards,
The Vuma Team

Best regards,