LM
Luthe M
1 reviews | Active since Apr 2022
12 Oct 2022, 07:38
Vumatel not releasing a fibre line to my ISP
I have moved to a new place where the previous owners were using Vodacom as an ISP to their Fibre, It been a nightmare to have Vumatel and Vodacom release this line so I can utilize it with my own ISP, I believe these two are colluding and want me to jump into Vodacom, I'm very disappointed at both Vumatel and Vodacom.
This is clear not acceptable as owner of this place, I should have my freedom to choose which ISP I want to use, if Vumatel wants for me to go with whom they want rather they come remove their connection to my place.
They very rude and inconsiderate, I wouldn't recommend both Vodacom and Vumatel.
Helpful (0)
Replies (3)0
Replies (3)LM
Luthe M's updateReviewer Update
13 Oct 2022, 07:35I believe I'm not being given any other options but to continue complaining, I have been chasing this issue with both Afrihost and Vumatel since the 7th today is the 13th and my issue has not being resolved, I've lost 1 full week of business,
If the line is released, what is the hold up activating it.
If the line is released, what is the hold up activating it.
LM
Luthe M's update13 Oct 2022, 07:35
Reviewer Update
I believe I'm not being given any other options but to continue complaining, I have been chasing this issue with both Afrihost and Vumatel since the 7th today is the 13th and my issue has not being resolved, I've lost 1 full week of business,
If the line is released, what is the hold up activating it.
If the line is released, what is the hold up activating it.
LM
Luthe M's updateReviewer Update
13 Oct 2022, 08:57Hi there,
What would help greatly is communication around the ETA, it is a big inconvenience not knowing what to expect, end of today it will be 7 full days since the initial request.
What would help greatly is communication around the ETA, it is a big inconvenience not knowing what to expect, end of today it will be 7 full days since the initial request.
LM
Luthe M's update13 Oct 2022, 08:57
Reviewer Update
Hi there,
What would help greatly is communication around the ETA, it is a big inconvenience not knowing what to expect, end of today it will be 7 full days since the initial request.
What would help greatly is communication around the ETA, it is a big inconvenience not knowing what to expect, end of today it will be 7 full days since the initial request.
LM
Luthe M's updateReviewer Update
13 Oct 2022, 10:43Line still not resolved, I'm very disappointed yet a message has been sent to me and my ISP that it has been resolved, so much dishonesty here by Vumatel
LM
Luthe M's update13 Oct 2022, 10:43
Reviewer Update
Line still not resolved, I'm very disappointed yet a message has been sent to me and my ISP that it has been resolved, so much dishonesty here by Vumatel