CB
Cailen B

1 reviews | Active since Jan 2019

27 May 2021, 15:19

Vumatel not reconfiguring my ONT in a timely matter.

Horrible experience with Vumatel. My ONT box reset itself and I have no idea why. My ISP and I have been struggling to get Vuma to reconfigure my ONT and nothing comes from it. My line is 2 years old and they treat me like I am not even a customer.

0
Replies (5)
CB
Cailen B's update28 May 2021, 08:09
Reviewer Update
Provisioning is still not done after 48h. All they have to do is fix my ONT service light being off. This is what happens when they give you unreliable equipment.
CB
Cailen B's update28 May 2021, 11:42
Reviewer Update
Provisioning is still not done after 48hours. Vuma is something else
CB
Cailen B's update28 May 2021, 12:11
Reviewer Update
Provisioning failed throughout the night and now it seems like I have to wait 24h again. Vuma if your provisioning system is unreliable then why do I have to sit with your mistakes?
CB
Cailen B's update07 Jun 2021, 14:39
Reviewer Update
Line is down again due to a fault in the area. When are you guys going to fix this horrible mess you call five?
CB
Cailen B's update07 Jun 2021, 14:39
Reviewer Update
Fiber